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Support is offered to our
customers either on a contract all-inclusive
basis or on a "time and materials" basis whereby
support is billed hourly. Contractual
customers receive priority service with a guaranteed
2 hour response time. Most support is done
remotely via our customized client support
software, however in the event we need to visit, we will travel to the customer site
and resolve any issues. Call us for a discounted
support contract quotation or for our standard
hourly rates.
Support
typically involves
some or all of the following:
 Providing
technical support to a wide range of users
including accounting or IT individuals.
Answering
all software procedural and "how-to" questions.
Upgrading
software to the latest releases or installing
updates to current releases.
Advise
on setting up Accounting systems.
Training and Project Work may
include:
Training
users in use of accounting
systems.
Developing
documentation, including user guides
.
Supervising
staff.
Undertaking
project work.
Data
conversion and uploading.
Writing
customized
program code
Introducing
new technologies in server and infrastructure
areas.
Planning
and implementing future developments.
Advising
on networking issues.
Managing
an organization's external communications with
its clients and suppliers.
Integrated
EDI Services with vendors.
Ecommerce Support:
Managing
existing websites
and keeping
integrated systems
running.
Revision
of existing website to keep up to date
Creation
of new Dramatic Web Sites.
Search
Engine submission.
Troubleshooting
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