Network Support Contracts

 
hand_mouseBusinesses large and small need a reliable networking system. At Ledger,  we understand that you can't afford downtime. We listen to your goals and help configure systems that meet your specific needs, respecting your budget and the way you work.  And for companies that need ongoing network management and administration, we offer cost-effective Support Agreements.   With a Support Contract,  your company can count on state-of-the-art network management by our expert engineers and technical service staff, saving you money, eliminating down time and guiding your IT infrastructure through the complex world of changing network topographies.  The result: You maximize the efficiency and performance of your network without spending a fortune on IT support. Thanks to our strategic partnerships with industry leaders like Intel and Microsoft our technical resources are robust, focused – and affordable.  That's why companies and organizations of all sizes depend on Ledger for their networking needs.

 

 

 

intelmicrosoft>microsoft

Our Network Engineers work for a variety of clients in the private and public sectors, sometimes working as part of an in-house technical support team, sometimes as the sole technical support. Network Engineers are responsible for ensuring the smooth running of the networking processes in an organization – implementing, managing and troubleshooting existing network and system environments, and supporting a variety of hardware. They ensure that the performance and availability of the server and network infrastructure is maintained to the highest standards so that maximum productivity is achieved. We support users by a variety of methods, and provide technical expertise to users by verbal or written means. Engineers also are responsible for the implementation, installation and configuration of systems, and the administration and support of those systems. In larger organizations, they connect offices and individual users at remote locations to the corporate network.

Tasks typically involve some or all of the following:
 

  • Installing and supporting new server hardware and software network infrastructure
  • Maintaining the system – software and hardware
  • Allocating network resources
  • Providing technical support to a wide range of users
  • Ensuring all equipment complies with industry standards
  • Providing IT solutions
  • Managing IP addresses
  • Implementing and monitoring network security
  • Training users
  • Developing documentation, including user guides
  • Supervising staff
  • Undertaking project work
  • Working with other departments/business units
  • Issuing passwords and writing associated code
  • Introducing new technologies in server and infrastructure areas
  • Planning and implementing future developments
  • Advising on networking issues
  • Managing an organization's external communications with its clients and suppliers
  • Managing the website and keeping internal networks running
  • Monitoring use of web by employees
  • Troubleshooting