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Network Support Contracts
 Businesses large and small need a reliable networking system.
At Ledger, we understand that you can't afford downtime.
We listen to your goals and help configure systems that meet
your specific needs, respecting your budget and the way you
work. And for companies that need ongoing network
management and administration, we offer cost-effective Support
Agreements. With a Support Contract, your
company can count on state-of-the-art network management by our
expert engineers and technical service staff, saving you money,
eliminating down time and guiding your IT infrastructure through
the complex world of changing network topographies. The
result: You maximize the efficiency and performance of your
network without spending a fortune on IT support. Thanks to our
strategic partnerships with industry leaders like Intel and
Microsoft our technical resources are robust, focused – and
affordable. That's why companies and organizations of all
sizes depend on Ledger for their networking needs.
 
Our Network Engineers
work for a variety of clients in the private and
public sectors, sometimes working as part of an
in-house technical support team, sometimes as
the sole technical support. Network
Engineers are responsible for ensuring
the smooth running of the networking processes
in an organization - implementing, managing and
troubleshooting existing network and system
environments, and supporting a variety of
hardware. They ensure that the performance and
availability of the server and network
infrastructure is maintained to the highest
standards so that maximum productivity is
achieved. We support users by a variety of
methods, and provide technical expertise to
users by verbal or written means. Engineers also
are responsible for the implementation,
installation and configuration of systems, and
the administration and support of those systems.
In larger organizations, they connect offices
and individual users at remote locations to the
corporate network.
Tasks typically involve some or all of the
following:
 Installing
and supporting new server hardware and software
network infrastructure
Maintaining
the system – software and hardware
Allocating
network resources
Providing
technical support to a wide range of users
Ensuring
all equipment complies with industry standards
Providing
IT solutions
Managing
IP addresses
Implementing
and monitoring network security
Training
users
Developing
documentation, including user guides
Supervising
staff
Undertaking
project work
Working
with other departments/business units
Issuing
passwords and writing associated code
Introducing
new technologies in server and infrastructure
areas
Planning
and implementing future developments
Advising
on networking issues
Managing
an organization's external communications with
its clients and suppliers
Managing
the website and keeping internal networks
running
Monitoring
use of web by employees
Troubleshooting
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