Support typically involves some or all of the following:
- Providing technical support to a wide range of users including accounting or IT individuals.
- Answering all software procedural and "how-to" questions.
- Upgrading software to the latest releases or installing updates to current releases.
- Advise on setting up Accounting systems.
Training and Project Work may include:
- Training users in use of accounting systems.
- Developing documentation, including user guides .
- Supervising staff.
- Undertaking project work.
- Data conversion and uploading.
- Writing customized program code
- Introducing new technologies in server and infrastructure areas.
- Planning and implementing future developments.
- Advising on networking issues.
- Managing an organization's external communications with its clients and suppliers.
- Integrated EDI Services with vendors.
- Managing existing websites and keeping integrated systems running.
- Revision of existing website to keep up to date
- Creation of new Dramatic Web Sites.
- Search Engine submission.